Field Service / Service order
- Service order
- Invoicing
- Documentation
- Service order
- Material & spare parts
- Update service task
- Time
- Material
- rganization and scheduling
- See customer machine park & history
- Book material and spare parts
- Execution with mobile interface/app
- Documentation of service tasks & solution
- Recording working time
- Include non SAP users and external workers via mobile
A service request is received from the customer in SAP or Jira or a new machine has to be installed at the customer premises. The assignment is planned in Jira and spare parts are booked directly from SAP. Information on customer machines and service history is always available and mobile for better solution finding. The completion of the service order with documentation of the solution and time recording can be recorded on a mobile PC/tablet. In SAP, the order is also documented for the customer machine and the service order is ready for invoicing with a completed status.
Employees benefit from a more productive and mobile organisational environment that connects office and field staff. The employee is also fully operational on the move and the processes run in real time in SAP.
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Request it nowMore Cases
Field Service / Service order
- Service order
- Invoicing
- Documentation
- Service order
- Material & spare parts
- Update service task
- Time
- Material
- rganization and scheduling
- See customer machine park & history
- Book material and spare parts
- Execution with mobile interface/app
- Documentation of service tasks & solution
- Recording working time
- Include non SAP users and external workers via mobile
A service request is received from the customer in SAP or Jira or a new machine has to be installed at the customer premises. The assignment is planned in Jira and spare parts are booked directly from SAP. Information on customer machines and service history is always available and mobile for better solution finding. The completion of the service order with documentation of the solution and time recording can be recorded on a mobile PC/tablet. In SAP, the order is also documented for the customer machine and the service order is ready for invoicing with a completed status.
Employees benefit from a more productive and mobile organisational environment that connects office and field staff. The employee is also fully operational on the move and the processes run in real time in SAP.
Would you like a use case overview for your industry?
Request it nowOur Clients
