IS-U Customer Service
- Show all service cases
- Customer data
- Grid connections of the customer
- invoices
- Solution description
- Update data
- Start SAP processes
- Use SAP search
- Task management
- Communication and documentation
- See and update SAP customer data
- Start SAP processes
The energy supplier's customer service is fully organised in Jira. When a call or email is received, the employee can use the SAP search function in Jira to find the customer and view grid connections and invoices. They can update addresses and initiate processes in SAP, for example to resolve faults or to change invoices. All service cases are visible in SAP.
Employees benefit from a more productive organisational environment for their tasks, faster response times for customer enquiries, a better customer view and save time by avoiding jumps and clicks in SAP.
Would you like a use case overview for your industry?
Request it nowMore Cases
IS-U Customer Service
- Show all service cases
- Customer data
- Grid connections of the customer
- invoices
- Solution description
- Update data
- Start SAP processes
- Use SAP search
- Task management
- Communication and documentation
- See and update SAP customer data
- Start SAP processes
The energy supplier's customer service is fully organised in Jira. When a call or email is received, the employee can use the SAP search function in Jira to find the customer and view grid connections and invoices. They can update addresses and initiate processes in SAP, for example to resolve faults or to change invoices. All service cases are visible in SAP.
Employees benefit from a more productive organisational environment for their tasks, faster response times for customer enquiries, a better customer view and save time by avoiding jumps and clicks in SAP.
Would you like a use case overview for your industry?
Request it nowOur Clients
