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◄ Uses Case

IS-U GRID Field Service

SAP Image
  • Service order
  • Invoicing
  • Documentation
  • Grid expansion
  • Network faults
  • Service order
  • Update service task 
  • Time
  • Material
Jira Image
  • Organization and scheduling
  • See customer data & grid connections
  • Book material
  • Execution with mobile interface/app
  • Documentation of service tasks & solution
  • Recording working time 
Use Case description:

A fault message is received in SAP or Jira or a network connection is planned. The service call is planned in Jira. The completion of the service order with documentation of the solution and time recording can be recorded on a mobile PC/tablet. The order is documented in SAP and the service order is ready for invoicing with completed status.

Employee benefits:

Employees benefit from a more productive and mobile organisational environment that connects office and field staff. The employee is also fully operational on the move and the processes run in real time in SAP.

More Cases

◄ Uses Case

IS-U GRID Field Service

SAP Image
  • Service order
  • Invoicing
  • Documentation
  • Grid expansion
  • Network faults
  • Service order
  • Update service task 
  • Time
  • Material
Jira Image
  • Organization and scheduling
  • See customer data & grid connections
  • Book material
  • Execution with mobile interface/app
  • Documentation of service tasks & solution
  • Recording working time 
Use Case description:

A fault message is received in SAP or Jira or a network connection is planned. The service call is planned in Jira. The completion of the service order with documentation of the solution and time recording can be recorded on a mobile PC/tablet. The order is documented in SAP and the service order is ready for invoicing with completed status.

Employee benefits:

Employees benefit from a more productive and mobile organisational environment that connects office and field staff. The employee is also fully operational on the move and the processes run in real time in SAP.

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