Quality management Customer Product

SAP Image

QM message created
Documentation
Knowledge Management

QM message
Customer product data
Customer service data

Update QM message
Connection to product data

Jira Image

Create QM message/task
Capture problems/pictures (mobile)
Start QM process in product engineering department
See customer product data and customer service
Connect to Knowledge Management / Confluence

Use Case description:

A QM notification is created in SAP or Jira for a customer product. In Jira, a QM process is initiated for the technician/developer team to track the problem and solve it sustainably. Linked data from SAP on the product and customer service can be viewed. Entries can be created and linked in SAP Knowledge Management/Confluence. The status of the QM notification is updated in SAP and supplemented with information and links.

Employee benefits:

Employees benefit from consistent processes and information between SAP and technicians/engineering teams outside of SAP. Further QM measures can be organised in SAP and Jira.

Would you like a use case overview for your industry?

More Cases

Quality management Customer Product

SAP Image

QM message created
Documentation
Knowledge Management

QM message
Customer product data
Customer service data

Update QM message
Connection to product data

Jira Image

Create QM message/task
Capture problems/pictures (mobile)
Start QM process in product engineering department
See customer product data and customer service
Connect to Knowledge Management / Confluence

Use Case description:

A QM notification is created in SAP or Jira for a customer product. In Jira, a QM process is initiated for the technician/developer team to track the problem and solve it sustainably. Linked data from SAP on the product and customer service can be viewed. Entries can be created and linked in SAP Knowledge Management/Confluence. The status of the QM notification is updated in SAP and supplemented with information and links.

Employee benefits:

Employees benefit from consistent processes and information between SAP and technicians/engineering teams outside of SAP. Further QM measures can be organised in SAP and Jira.

Would you like a use case overview for your industry?

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