Service Customer Portal
- Documentation of tickets
- Start SAP processes
- Customer data
- Customer machine park and details
- Customer documents and invoices
- Solution description
- Update data and start SAP processes
- Time capture
- SetUp customer portal in Jira
- Manage customer access
- Customer creates related ticket
- Show customer machine park with technical specifications, guarantee, service history and documents
- Show customer service cases
- Show customer documents and invoices
A customer portal is set up in JIRA. Customer access is controlled via JIRA2SAP. The customer sees all relevant SAP information in their portal, such as machinery with history, warranty and documents as well as invoices. The customer can look up information independently and open related tickets.
Employees benefit from a significant reduction in communication, as the customer can view important personal and technical information independently and at any time. Correspondence becomes much more effective as enquiries and complaints are directly related to the property in question.
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Service Customer Portal
- Documentation of tickets
- Start SAP processes
- Customer data
- Customer machine park and details
- Customer documents and invoices
- Solution description
- Update data and start SAP processes
- Time capture
- SetUp customer portal in Jira
- Manage customer access
- Customer creates related ticket
- Show customer machine park with technical specifications, guarantee, service history and documents
- Show customer service cases
- Show customer documents and invoices
A customer portal is set up in JIRA. Customer access is controlled via JIRA2SAP. The customer sees all relevant SAP information in their portal, such as machinery with history, warranty and documents as well as invoices. The customer can look up information independently and open related tickets.
Employees benefit from a significant reduction in communication, as the customer can view important personal and technical information independently and at any time. Correspondence becomes much more effective as enquiries and complaints are directly related to the property in question.
Would you like a use case overview for your industry?
Request it nowOur Clients
