Service Management - Tickets
- Show all service cases
- Documentation to machine/QM/KM
- Controlling
- Invoicing
- Customer data
- Customer machine park and details
- Customer documents and invoices
- Solution description
- Update data and start SAP processes
- Time capture
- Use SAP search
- Ticket management
- Communication and documentation
- Connection to additional data like customer machine park with details, service history and documents
- Optionally
- Time capture
- Setup Jira service portal
Customer service is fully organised in Jira. When a call or email is received, the employee can find the customer in Jira using the SAP search and view the customer's machine park with details, service history and documents. All service cases are visible in SAP. Optionally, service times for invoicing can be recorded. Furthermore, a self-service portal can be set up in Jira with a machine park overview including details, guarantee and linked ticket creation. Watch JIRA2SAP Service Management Demo
Employees benefit from a more productive organisational environment for their tasks, faster response times for customer enquiries, a better customer view and save time by avoiding jumps and clicks in SAP.
Would you like a use case overview for your industry?
Request it nowMore Cases
Service Management - Tickets
- Show all service cases
- Documentation to machine/QM/KM
- Controlling
- Invoicing
- Customer data
- Customer machine park and details
- Customer documents and invoices
- Solution description
- Update data and start SAP processes
- Time capture
- Use SAP search
- Ticket management
- Communication and documentation
- Connection to additional data like customer machine park with details, service history and documents
- Optionally
- Time capture
- Setup Jira service portal
Customer service is fully organised in Jira. When a call or email is received, the employee can find the customer in Jira using the SAP search and view the customer's machine park with details, service history and documents. All service cases are visible in SAP. Optionally, service times for invoicing can be recorded. Furthermore, a self-service portal can be set up in Jira with a machine park overview including details, guarantee and linked ticket creation. Watch JIRA2SAP Service Management Demo
Employees benefit from a more productive organisational environment for their tasks, faster response times for customer enquiries, a better customer view and save time by avoiding jumps and clicks in SAP.
Would you like a use case overview for your industry?
Request it nowOur Clients
